Frequently Asked Questions
Everything you need to know about shopping with Dog Friendly Co.
How do I determine the right size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring your dog's neck and chest girth with a soft tape measure, allowing for two fingers of space for a comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in original packaging. If the fit isn't right, you can exchange it for a different size or receive a full refund, excluding shipping costs.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
Are your products durable enough for active dogs?
Absolutely. All our gear is crafted from high-quality, weather-resistant materials and features reinforced stitching and heavy-duty hardware to ensure safety during all your outdoor adventures.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.
How should I clean my Dog Friendly Co. accessories?
Most of our harnesses and leashes can be hand-washed with mild soap and warm water. For machine washing, we recommend using a laundry bag on a cold, delicate cycle and air drying only.